Whether you are implementing, upgrading, enhancing or in need of technical support, our ‘blended service’ methodology delivers locally with global governance and collaboration.
We focus our support into the following ares:
Our functional and technical experts follow a solution framework closely aligned to the Sure Step methodology phases, safeguarding project delivery with proven best practices.
Our consultancy team provide vital functional and technical capability to clients wishing to retain project management or when seeking an independent opinion and input.
No matter the timeframe, Avec has the agility to successfully service our client requirements quickly and cost effectively.
The Avec support model promotes local delivery rather than remote for both 1st and 2nd level. In our experience, local on-site technical support delivers far superior levels of service in case response, resolution time and change request delivery.
Our support consultants gain valuable business, operational, process and user knowledge by integrating on their client site. In turn their client benefits from this enhanced understanding in improved service quality and genuine strategic partnership.
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