Technologies have introduced additional engagement channels and opportunities for organisations to interact with their consumers. With the additional channels, comes additional complexities delivered through siloed departments with varying messages and uncoordinated customer management.
Avec’s offerings focus on providing a cohesive approach to customer engagement across channels. Through new contact centre technologies, customer management solutions and holistic web capabilities, we help our clients develop processes built around the customer experience. These same offerings help organisations to engage with their vendors. Through streamlined shared service centres and enhanced vendor portals, we work to implement vendor management solutions which simplify business engagement.
Our Relationship Management Services include:
- Customer Interaction Management Solutions
- Contact Centre Technologies
- Vendor & Contract Management
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