Seamless TechnologyOne Upgrade for Cairns Regional Council

Project Summary

Cairns Regional Council partnered with Avec to support a major upgrade from TechnologyOne2023B to TechnologyOne 2025B by refining a complex testing process that involved multiple departments. Avec delivered an end-to-end consulting and test management solution that streamlined the regression suite, defined a clear test strategy, strengthened internal capability, and improved execution efficiency through structured workflows and SpiraTeam management. The upgrade went live successfully with strong run and pass rates across priority and full-suite test cases, while reducing the overall engagement window from 10 weeks to 4 and enabling business teams to continue day-to-day operations with minimal disruption.

This sounds familiar

The challenge

Cairns Regional Council was one of the last two councils still operating on the TechOne2023B version. Historically, upgrades required over 10 weeks of continuous engagement across 25+ staff in departments such as Finance, Contracts, Supply Chain, ECM, HRP, and EAM. The council needed a solution that reduced testing complexity while ensuring system stability for a major upgrade.

The solution

Avec provided end-to-end consulting and test management services, including:

  • Streamlining regression testing from 2,500+ cases to 1,116, categorised by priority (499 high-priority P1 & P2 cases).
  • Developing a comprehensive test strategy and plan.
  • Organising test cases in SpiraTeam for efficient execution and review.
  • Delivering in-person training to the Cairns testing teams.
  • Testing workflows were designed to ensure accuracy, efficiency, and visibility, allowing business teams to validate test cases while preparing for go-live.

The result

  • 100% run rate for P1 & P2 test cases, with a 97.6% pass rate.
  • 85% run rate across all 1,116 test cases, with an 83% pass rate.
  • Go-live was successfully executed on 3rd November 2025, with minimal issues.
  • Significantly reduced engagement time and resource effort compared to previous upgrades (from 10 weeks with full business engagement to 4 weeks with partial business engagement, still allowing staff time to complete their day-to-day responsibilities).

“I want to take a moment to thank Avec—you were a big part of this success. I truly appreciate the effort and hard work the team put in by coming onsite, providing training, and managing our testing and incident resolution.”

Nick Latimore
Project Manager
Cairns Regional Council

< Back to case studies

Sound familiar?

If this sounds like a solution that would enhance your business then please don’t hesitate to get in touch below.