Case Studies
Avec has worked with multiple clients to deliver IT projects efficiently and with precision.
Architecture
Solution architecture – IAM uplift program at Department of Employment and Workplace Relations
The challenge Avec was engaged by the Department of Employment and Workplace Relations (DEWR), a Federal Government agency, to elevate their Identity and Access Management (IAM) posture. DEWR required Avec's expertise to address capacity and capability constraints, as...
Avec’s solution for Ampol’s POS integration challenge
The challenge Ampol, an ASX-listed company with a global workforce of over 8,300 employees, faced the challenge of replacing its end-of-life Point of Sale (POS) solution. After selecting a Cloud native software platform through a rigorous RFP process, the company...
Automation
Streamlining IT operations and automation for a major airline
The challenge A major airline faced the challenge of streamlining its IT operations and automating various processes to enhance efficiency and productivity. The airline sought to improve its steady-state operations, migrate to the cloud, remediate existing production...
Robotics Process Automation in Finance – Allocate Cash to Debtors
The challenge The finance department runs the “Allocate Cash to Debtors” process daily. This involves downloading a list of bank transactions from a secure internet portal, logging onto Microsoft Dynamics, making a number of screen and option selections, and then...
Automating reconciliation processes
The challenge A leading salary packaging provider in Australia was experiencing significant challenges with their reconciliation process, stemming from the manual execution of critical high-volume tasks by skilled individuals. This led to human error, scalability...
Transforming payroll operations with RPA
The challenge Avec was approached by a leading shared services provider facing mounting operational pressures within its payroll department. The client recognised the need to enhance efficiency and redeploy existing staff to more strategic tasks. The existing...
Leading international airline: robotic process automation
The challenge In the highly competitive airline industry, our client, a large national carrier with a global fleet, sought a technology-based solution to reduce costs across various business units and maximise aircraft utilisation while maintaining standards and...
Global financial group: improving & automating property foreclosure process
The challenge A leading financial services company aimed to streamline the process of preparing lawyer bidding instructions for the sale of foreclosure properties. Their goal was to enhance accuracy, standardisation, and risk reduction within their Foreclosure team....
Leading retail bank: streamlining mortgage lending via automation
The challenge A leading retail bank sought to enhance their mortgage lending processing using Robotic Process Automation (RPA) to automate the transfer of home loan applications from bank and broker channels into their core banking systems. Their goals included: Using...
Business Analysis
Transforming insurance claims management
The challenge The client was facing several issues within their existing claims process including: Excessive idle time per team member High volumes of reworked claims. Frequent back-and-forth handoffs between employees. Capacity constraints, as measured by throughput....
Optimisation and digital transformation for motor vehicle financing
The challenge The Avec team identified several key challenges, including excessive idle time per team member, a high number of reworked deals, frequent back-and-forth handling of deals, regular capacity constraints, long cycle times per application, and variability in...
Data & AI
GenAI travel chatbot delivers 90% accuracy for major Australian airline
The challenge The airline’s internal Team Travel unit was inundated with routine queries about staff travel entitlements, policy rules, and edge case scenarios. These enquiries, received via email and social platforms, required manual responses, often involving...
Integrating an analytics solution at a state government department
The challenge The Avec team were commissioned by a state government department’s analytics team to provide data science and solution architecture services across multiple projects. The project presented several key challenges including the consolidation of diverse...
Revolutionising investment assessment at EVP
The challenge Equity Venture Partners (EVP), a notable venture capital (VC) fund, was grappling with an inefficient and time-consuming investment assessment process. EVP employees were manually evaluating thousands of potential investments, a task that demanded...
Streamlining sales reporting for Assetlink
The challenge Assetlink faced time-consuming and inaccurate sales reporting processes, resulting in delayed decision-making and suboptimal resource allocation. The existing reports, managed by the Sales manager and an resource-constrained IT team, did not meet the...
Enterprise Applications & Transformations
Streamlining BMD’s processes to ensure the successful implementation of TechnologyOne
The challenge BMD faced significant challenges due to multiple disparate systems requiring extensive manual intervention to function together. Their processes relied on several disconnected platforms, resulting in complex integrations through a data lake, manual...
Avec delivers Integration of Cleanaway with TechnologyOne Request Management
The challenge Many Councils face significant challenges in managing their waste service requests and customer updates efficiently. The lack of integration between their systems and waste management service providers, such as Cleanaway, often results in manual handling...
Fraser Coast Regional Council’s Transition to TechnologyOne CiA Platform
The challenge FCRC recognised the need to transform their business processes and modernise their operations. Having been on the journey for 3-4 years, they partnered with Avec, among other partners, to implement the TechnologyOne CiAnywhere solution. The primary...
How Avec Enhances Capacity and Expertise for a Queensland Bulk Water Supply Authority
The challenge: Our customer faced significant resource challenges within their Enterprise Applications Team due to the involvement of team members in new project initiatives. These projects often impacted the team’s capacity to manage day-to-day operations and support...
Fraser Coast Regional Council’s Transition to the Travel and Expenses Module
The challenge FCRC faced the need to upgrade their existing processes and system solutions for managing employee expenses. The current manual approach lacked essential functionalities, limiting the Council’s ability to deliver accurate information, automate approval...
Stepping into success: TechnologyOne Recruitment Module Implementation with Betts Shoes
The challenge Betts faced a challenge in streamlining their technology landscape and had been using a system that had unnecessary costs. To address this, Betts decided to consolidate their technology under a single platform, TechOne, as they already held licenses for...
Delivering a successful ERP program for the Electoral Commission of Queensland
The challenge The Electoral Commission of Queensland (ECQ) initiated an ERP Program aimed at replacing the existing ERP system to better serve the needs of Queensland constituents. In the short term (Phase 1), the goal was to achieve better governance and logistics...
Waratah-Wynyard + Circular Head Councils’ business transformation roadmap
The challenge Waratah-Wynyard Council and Circular Head Council operate under a “shared resources” model with numerous corporate services roles shared across both councils. As an outcome of undertaking a collaborative high-level digital transformation strategy, the...
Business transformation delivery partner at a Local Council
The challenge Avec was engaged to undertake a detailed analysis of the Council’s existing (As-Is) application architecture, understand the Council’s future state requirements, and present options for consideration for the future state architecture to support the...
Council’s oracle fusion cloud SaaS implementation
The challenge In mid-2022, this Council initiated a business transformation program aimed at replacing its core IT systems. The Council faced the challenge of modernising its technological infrastructure to improve efficiency and streamline operations across various...
Project Management & PMO
Transforming project delivery: Avec’s Strategic partnership with Makosi
The challenge Makosi, the global leader in on-demand audit talent, partners with accounting teams around the world to deliver high-quality variable workforce solutions, including audit, assurance, and advisory services. Makosi has experienced significant growth over...
Streamlining IT operations and automation for a major airline
The challenge A major airline faced the challenge of streamlining its IT operations and automating various processes to enhance efficiency and productivity. The airline sought to improve its steady-state operations, migrate to the cloud, remediate existing production...
Bringing structure to chaos: how dedicated project management transformed governance and stakeholder relations
The challenge: A NSW emergency services agency was facing significant challenges due to the absence of a dedicated project manager for their program of work. Without a clear point of leadership, project management responsibilities were handled informally by various...
Delivering a successful ERP program for the Electoral Commission of Queensland
The challenge The Electoral Commission of Queensland (ECQ) initiated an ERP Program aimed at replacing the existing ERP system to better serve the needs of Queensland constituents. In the short term (Phase 1), the goal was to achieve better governance and logistics...
Council’s oracle fusion cloud SaaS implementation
The challenge In mid-2022, this Council initiated a business transformation program aimed at replacing its core IT systems. The Council faced the challenge of modernising its technological infrastructure to improve efficiency and streamline operations across various...
Empowering Telstra’s NBN Program
The challenge Telstra Enterprise Group embarked the NBN journey in early 2015 with 4 simple products that would allow its customers to transition from copper based products to NBN Fibre based products. Whilst this was the beginning, Telstra had to gear up for...
Agile technology integration for corporate office expansion
The Challenge Avec was tasked with the expansion of a new corporate office in Brisbane, requiring the seamless integration of cutting-edge technology. The project was complex, involving substantial building developments and the establishment of a modern workplace for...
Quality Assurance & Testing
Delivering a successful ERP program for the Electoral Commission of Queensland
The challenge The Electoral Commission of Queensland (ECQ) initiated an ERP Program aimed at replacing the existing ERP system to better serve the needs of Queensland constituents. In the short term (Phase 1), the goal was to achieve better governance and logistics...