The Disability Services Commission (DSC) is the Western Australia State Government agency responsible for advancing opportunities, community participation and quality of life for people with disability. The Commission’s roles and responsibilities within the Western Australian community are vast including direct service delivery coupled with progressive improvements to social and community inclusion and policy.
Avec’s partnership with ServiceNow and experience in implementing Express for small to medium enterprise made Avec the right choice for this project. In addition to this, Avec’s project management methodology combined with our highly experienced workforce provided the perfect blend of process and skills to affect a positive outcome for the DSC.
Avec delivered the core ITSM functionality within ServiceNow Express including Discovery. The successful implementation of the new ServiceNow Express solution created several new efficiencies and capabilities for the DSC’s operations. It enabled the ICT team to create repeatable service management processes across the platform, streamlining and simplifying many of their original tasks, whilst also adding new and improved service management functionality. Avec completed full knowledge transfer to DSC’s internal system administrators.