Ramsay Health Care (RHC) is a global hospital group operating over 480 healthcare facilities across Australia, France, the United Kingdom, Sweden, Norway, Denmark, Italy, Indonesia and Malaysia. Providing a number of acute health care services, RHC is one of the top five private hospital operators in the world, employing more than 77,000 staff and treating more than 8.5 patients per annum. RHC Australia has more than 70 hospitals catering for a broad range of health care needs including surgical procedures, psychiatric care and rehabilitation services.
Our partnership with ServiceNow and experience in implementing ITSM (IT Service Management) for enterprise customers made Avec the right choice for this project. Our team used our unique project management methodology [blending Agile and Waterfall methods] to manage a range of professional services as they increased throughout the project.
The broad skill set of our people combined with our flexible process approach allowed for changes in scope to be incorporated into the project in a seamless and effective manner.
We successfully implemented The ServiceNow ITSM module incorporating the Rapid Start Tool Kit over a three month period.
Our team integrated the solution into Active Directory (AD), which provided the benefits of a new employee self-service portal, and a service catalogue with reporting capabilities which has increased RHC’s business efficiency. The new customer portal and service catalogue functionality was specifically tailored into the ITSM. Training RHS personnel to use the ITSM tool ensured the basic knowledge base we implemented would be supported by RHS going forward.