ABN Group is Australia’s leading construction, property and finance company comprised of 22 businesses covering new home design and construction, commercial property development, property finance, real estate (land) development, conveyancing, plumbing, renovations and more. Employing more than 1,400 people, over the last 40 years, ABN Group has built more than 75,000 homes across Western Australia and Victoria, and financed more than 33,000.
ABN recognized the need to increase efficiency in the overall delivery of their IT services and streamline their platforms. The new solution would need to replace a number of independent off-the-shelf and in-house developed solutions whilst providing the ABN Group IT Services department with a solid platform to support on-going improvements in service delivery.
The ABN Group successfully implemented the new ServiceNow Express solution, which has created a multitude of new efficiencies and capabilities for their operations. The group has automated daily support tasks and enabled the tracking and measurement of performance through real-time, interactive dashboards. We facilitated implementing the new management and planning system by training the group’s personnel to best utilise the solution in their environment. As a result, the technology now underpins the full lifecycle of ABN’s projects and operational activities.