Application Managed Services
Facing challenges supporting and enhancing your ERP system?
We provide effective and efficient BAU application support and enhancement services for your TechnologyOne, Oracle, INFOR, SAP and Microsoft applications.
“The Avec consultants are highly skilled, professional and proactive in their approach. Their high level of expertise and focus on finding solutions ensured the design and implementation of a recruitment module that reflected our business requirements.”
Successfully delivering AMS projects for
(and others we can’t name)
Our application managed service’s supports Australian and New Zealand businesses.
We improve the way they select, implement, and drive value from their investment in technology.
Here’s how we do it:
Manage
We assist with the day-to-day management of your applications management and administration, helping you with:
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- Systems administration
- User & access management
- Configuration management
- Security configuration & management
- System & performance monitoring
- Upgrade & release planning
Assist
We support and assist across all your applications augmenting your in-house help desk and support team. We do this by:
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- End user application support
- Process assistance & support
- Training services
- Application issues triage & analysis
Enhance
We enhance your applications through ongoing automation, digitisation and process efficiency improvements. We do this by:
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- Application configuration
- Reporting services
- Upgrade & release management
- Data analytics & reporting
- Integration management
Optimise
We ensure you are extracting the maximum value and productivity from your applications, helping you with:
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- Process review, enhancement and improvement
- Solution optimisation reviews
- Benefits realisation
Avec application managed services provides:
Flexible assess to the best ERP consultants available through
Flexibility & scalability
We provide flexible hours-based AMS programs that continually change & evolve with your organisation, systems, people & processes.
Ability to focus on your business
Let us run your systems and applications so that you and your team can focus on your business and customers.
Embedded application experts
We provide an on-demand access to a team of dedicated, consistent resources who are experts in your systems & processes.
Cost efficiency
We provide flexible and scalable resourcing without the need to recruit, train & retain teams across non-core areas.
Multiple products supported by single team
We provide one single AMS program or team across all of your corporate applications (TechnologyOne, Oracle, INFOR, Microsoft, SAP). Use the services where and when you need them the most.
Reduce risk
We provide application support that is continuously available.
Reliability
We provide end-to-end application and environment management & support which is always available.
Fully managed
We provide a dedicated service delivery manager, service tool and regular program reporting.
Our partners & technologies
Success stories
Streamlining BMD’s processes to ensure the successful implementation of TechnologyOne
The challenge BMD faced significant challenges due to multiple disparate systems requiring extensive manual intervention to function together. Their processes relied on several disconnected platforms, resulting in complex integrations through a data lake, manual...
Avec delivers Integration of Cleanaway with TechnologyOne Request Management
The challenge Many Councils face significant challenges in managing their waste service requests and customer updates efficiently. The lack of integration between their systems and waste management service providers, such as Cleanaway, often results in manual handling...
Fraser Coast Regional Council’s Transition to TechnologyOne CiA Platform
The challenge FCRC recognised the need to transform their business processes and modernise their operations. Having been on the journey for 3-4 years, they partnered with Avec, among other partners, to implement the TechnologyOne CiAnywhere solution. The primary...
How Avec Enhances Capacity and Expertise for a Queensland Bulk Water Supply Authority
The challenge: Our customer faced significant resource challenges within their Enterprise Applications Team due to the involvement of team members in new project initiatives. These projects often impacted the team’s capacity to manage day-to-day operations and support...
Fraser Coast Regional Council’s Transition to the Travel and Expenses Module
The challenge FCRC faced the need to upgrade their existing processes and system solutions for managing employee expenses. The current manual approach lacked essential functionalities, limiting the Council’s ability to deliver accurate information, automate approval...
Stepping into success: TechnologyOne Recruitment Module Implementation with Betts Shoes
The challenge Betts faced a challenge in streamlining their technology landscape and had been using a system that had unnecessary costs. To address this, Betts decided to consolidate their technology under a single platform, TechOne, as they already held licenses for...