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Project management and program support for a government department

Project management and program support for a government department

by Avec | Dec 3, 2024 | Uncategorised

The challenge A government department embarked on an ambitious initiative to enhance its data management and reporting capabilities through a comprehensive program. The program aimed to unify and optimise data processes across five interconnected projects, ensuring...
GenAI travel chatbot delivers 90% accuracy for major Australian airline

GenAI travel chatbot delivers 90% accuracy for major Australian airline

by Avec | Oct 29, 2024 | Data & AI

The challenge The airline’s internal Team Travel unit was inundated with routine queries about staff travel entitlements, policy rules, and edge case scenarios. These enquiries, received via email and social platforms, required manual responses, often involving...
GenAI travel chatbot delivers 90% accuracy for major Australian airline

Streamlining IT operations and automation for a major airline

by Avec | Oct 29, 2024 | Automation, Project Management & PMO

The challenge A major airline faced the challenge of streamlining its IT operations and automating various processes to enhance efficiency and productivity. The airline sought to improve its steady-state operations, migrate to the cloud, remediate existing production...
GenAI travel chatbot delivers 90% accuracy for major Australian airline

Robotics Process Automation in Finance – Allocate Cash to Debtors

by Avec | Oct 1, 2024 | Automation

The challenge The finance department runs the “Allocate Cash to Debtors” process daily. This involves downloading a list of bank transactions from a secure internet portal, logging onto Microsoft Dynamics, making a number of screen and option selections, and then...
GenAI travel chatbot delivers 90% accuracy for major Australian airline

Bringing structure to chaos: how dedicated project management transformed governance and stakeholder relations

by Avec | Sep 25, 2024 | Project Management & PMO

The challenge: A NSW emergency services agency was facing significant challenges due to the absence of a dedicated project manager for their program of work. Without a clear point of leadership, project management responsibilities were handled informally by various...
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