The challenge
The department’s automation footprint had grown rapidly, supporting essential payroll reporting and shared service delivery across multiple agencies. However, this growth outpaced the maturity of governance and control mechanisms.
The department required a structured response to:
- Strengthen governance and control across the automation environment
- Reduce operational and compliance risk associated with business-critical automations
- Define clear roles, accountability, and lifecycle management practices
- Support the sustainable scaling of automation capability as service demand increased
The difference
Avec brought a structured, enterprise-aligned approach to automation governance, combining technical expertise with a deep understanding of government operating environments.
By balancing immediate remediation requirements with long-term capability uplift, Avec ensured the department could address critical risks while establishing a sustainable foundation for future growth.
The approach was pragmatic and scalable, enabling the department to embed governance and lifecycle management practices without disrupting existing service delivery.
The solution
Avec designed a comprehensive governance framework tailored to the department’s automation capability.
This included:
- Conducting a detailed Current State assessment of the automation operating model, controls, and risk exposure
- Designing an enterprise-aligned Automation Governance Framework, covering roles and responsibilities, security, change management, operations, and lifecycle controls
- Developing a phased Strategic Roadmap, comprising discrete work packages to address immediate audit findings while enabling longer-term capability uplift
The solution provided a structured and repeatable approach to managing automation across its full lifecycle, aligned with government compliance expectations.
The result
The engagement delivered the foundations of a strengthened governance and control environment across the department’s automation capability.
Key outcomes included:
- A clear understanding of their current-state environment and where key issues existed
- A single, department-wide automation Governance Framework established and ready for implementation
- Reduced operational risk across payroll and shared service automations
- A clear roadmap enabling the department to independently scale its automation capability
Together, these outcomes provide a robust foundation for managing automation as a critical service capability, supporting both current operational requirements and future growth.
Client testimonial
“The governance framework approach gave us immediate confidence and the tools needed to build a strong foundation for future automation.”
