Case Studies
GenAI travel chatbot delivers 90% accuracy for major Australian airline
Avec partnered with a major Australian airline to reduce internal support overhead and enhance the employee experience using Generative AI. By embedding a smart travel policy chatbot within Microsoft Teams, the solution provided instant, accurate answers to common staff travel queries, eliminating manual triage and reducing wait times. Built using Microsoft Copilot Studio and Azure AI Search, the proof-of-concept demonstrated that enterprise-grade GenAI can meaningfully reduce workload, increase satisfaction, and scale with minimal maintenance. The project also validated a clear path to broader rollout, setting a benchmark for AI-powered self-service tools in large organisations.</p>
Fraser Coast Regional Council’s Transition to the Travel and Expenses Module
Fraser Coast Regional Council (FCRC) undertook a pivotal initiative as part of their Business Transformation Program by transitioning from the outdated TechnologyOne Ci platform to the updated TechnologyOne CiA platform. This upgrade is designed to modernise and streamline Council operations, with an initial focus on the finance and supply chain module. Looking ahead, the transformation includes the implementation of new solutions like the travel and expenses module, further enhancing operational efficiency.
Fraser Coast Regional Council's Transition to TechnologyOne CiA Platform
Fraser Coast Regional Council (FCRC) has been on a significant journey as part of their Business Transformation Program for the past 3-4 years. This program involves transitioning from their ageing TechnologyOne Ci Platform to the innovative TechnologyOne CiA Platform, along with replacing various other legacy systems. The most recent stage of this transition focused on the Property and Rating Module, specifically the Request Management Module. This transition aims to modernise and streamline Council operations, not just by upgrading systems but by driving business improvements and enhancing overall efficiency.
Empowering Telstra's NBN Program
Avec provided essential support to Telstra's NBN Program, enabling the successful transition of complex products to NBN infrastructure. Avec's consultants delivered key technical resources and implemented a delivery framework aligned with Telstra's policies and industry best practices. The transformation program for complex products was completed in a record time of 9 months, delivering core capabilities crucial for the program's success.
ERP program for the Electoral Commission of Queensland
ECQ partnered with Avec to implement an ERP Program, successfully delivering Phase 1 on time and within budget. Quality assurance and testing played a crucial role in the success of the project. Avec's flexible and cost-effective delivery solution secured additional functions for Phase 2, continuing the partnership with ECQ.
Council’s oracle fusion cloud SaaS implementation
Avec led the successful implementation of Oracle Fusion Cloud SaaS for the Council's business transformation program, ensuring a seamless go-live at the end of 2023. The modernisation of finance, supply chain management, and asset operations was achieved without significant downtime, showcasing Avec's proficiency in large-scale IT transformations.
Bringing structure to chaos
Avec stepped in to provide dedicated project management for a NSW emergency service who was struggling with inconsistent governance and stakeholder management due to the absence of a clear project leader. By implementing structured governance and fostering transparent communication, Avec improved collaboration, stakeholder satisfaction, and vendor relationships. The result was enhanced project performance, clearer reporting, and more productive stakeholder interactions.
Ampol's POS integration challenge
Avec successfully addressed Ampol's challenge of replacing its end-of-life Point of Sale (POS) solution by providing a comprehensive review of the current state, exploring future state solution options, and delivering a high-level solution architecture design. This enabled Ampol to make informed decisions and ensured the successful integration of the new POS solution across its extensive retail network.
Agile technology integration for corporate office expansion
Avec managed the expansion of a new corporate office in Brisbane, integrating cutting-edge technology within a regulated environment. By leveraging agile principles and strategic partnerships, Avec ensured the seamless incorporation of advanced technology solutions. The project's success equipped the new office with state-of-the-art technology, meeting all operational requirements within stringent timelines.