Case Studies
Integration of Cleanaway with TechnologyOne
Leveraging Avec’s expertise in IT project delivery and TechnologyOne, we successfully integrated this TechnologyOne Request Management solution with Cleanaway to streamline waste service requests and customer updates. Exemplified by the Fraser Coast Regional Council project, this solution had automated processes, resolved data issues, and ensured secure and accurate data exchange seamlessly between the two solutions. This has resulted in a more efficient waste management system that saves time, reduces errors, and improves service delivery by keeping the Council’s customers fully informed.
Integrating an analytics solution at a state government department
Avec was engaged by a state government department to consolidate diverse data sources for customer-360 reporting and analytics, enabling proactive regulation and data-driven risk ratings. The integrated solution delivered a Single View Program, significantly reducing processing times and receiving positive feedback.
Leading international airline: robotic process automation
A large national carrier in the competitive airline industry sought to enhance operational efficiency and cost-effectiveness by leveraging Robotic Process Automation (RPA) to streamline various business units and maximise aircraft utilisation while maintaining high standards and meeting SLA requirements. The client partnered with Avec to identify 'RPA fit' processes, establish a Centre of Excellence (CoE), and build a virtual workforce to perform manual, repetitive, and rule-based tasks in capacity load planning using RPA.
How Avec Enhances Capacity and Expertise for a Queensland Bulk Water Supply Authority
Our customer, a Queensland Bulk Water Supply authority, faced capacity and expertise challenges within their Enterprise Applications Team to balance the competing demands of Business-as-Usual Support and new projects. Avec partnered with them to provide specialised solution expertise to extend their in-house team to manage TechnologyOne application changes and maintain daily operations. This support enabled them to meet their KPIs, maintain operational stability, and advance project goals successfully.
Global financial group: improving & automating property foreclosure process
A leading financial services company partnered with the Avec team to enhance and automate the process of preparing lawyer bidding instructions for the sale of foreclosure properties. The goal was to improve accuracy, standardisation, and risk reduction within their Foreclosure team by leveraging Robotic Process Automation (RPA) to automate manual tasks and ensure consistent enforcement of business rules.
Global Power Platform support for an Australian-based mining company
In 2023, an Australian-based mining company engaged Avec as their global partner for Microsoft Power Platform project delivery, support, and training. The engagement covers the transition of existing automations from multiple third-party providers, the management of a Power Platform Centre of Excellence (CoE), and the delivery of end-to-end platform support. Avec’s remit included ensuring consistent, standardised, and cost-effective support across the company’s global operations, while enabling adoption of citizen development and continuous improvement of deployed automations. Services were delivered through a blend of onshore and offshore resources, providing extended coverage and scalable expertise.
GenAI travel chatbot delivers 90% accuracy for major Australian airline
Avec partnered with a major Australian airline to reduce internal support overhead and enhance the employee experience using Generative AI. By embedding a smart travel policy chatbot within Microsoft Teams, the solution provided instant, accurate answers to common staff travel queries, eliminating manual triage and reducing wait times. Built using Microsoft Copilot Studio and Azure AI Search, the proof-of-concept demonstrated that enterprise-grade GenAI can meaningfully reduce workload, increase satisfaction, and scale with minimal maintenance. The project also validated a clear path to broader rollout, setting a benchmark for AI-powered self-service tools in large organisations.</p>
Fraser Coast Regional Council’s Transition to the Travel and Expenses Module
Fraser Coast Regional Council (FCRC) undertook a pivotal initiative as part of their Business Transformation Program by transitioning from the outdated TechnologyOne Ci platform to the updated TechnologyOne CiA platform. This upgrade is designed to modernise and streamline Council operations, with an initial focus on the finance and supply chain module. Looking ahead, the transformation includes the implementation of new solutions like the travel and expenses module, further enhancing operational efficiency.
Fraser Coast Regional Council's Transition to TechnologyOne CiA Platform
Fraser Coast Regional Council (FCRC) has been on a significant journey as part of their Business Transformation Program for the past 3-4 years. This program involves transitioning from their ageing TechnologyOne Ci Platform to the innovative TechnologyOne CiA Platform, along with replacing various other legacy systems. The most recent stage of this transition focused on the Property and Rating Module, specifically the Request Management Module. This transition aims to modernise and streamline Council operations, not just by upgrading systems but by driving business improvements and enhancing overall efficiency.