Case Studies
Cyber Incident Response for Aged Care Provider
A leading Australian not-for-profit aged care provider experienced a significant data breach and was required to respond rapidly to contain the incident, meet regulatory obligations and stabilise operations. With a newly appointed CIO in role, the organisation engaged Avec to provide immediate program leadership, specialist capability and scalable delivery support. Through a coordinated, multi-engagement response, Avec established governance, mobilised critical resources, and enabled the organisation to manage incident response and remediation with greater control and confidence.
Strengthening Automation Governance in Government
An Australian Government department delivers critical shared services, including payroll reporting, to various government agencies. Automation plays a central role in enabling these services, with more than 20 automations supporting payroll and administrative functions. As the automation capability expanded and became increasingly business-critical, the department faced heightened operational and compliance risk. Avec was engaged to design a comprehensive governance and assurance framework to assist in closing identified gaps. The engagement established a foundation for structured governance and strengthened control environments, enabling the department to scale automation capability with confidence.
ECM Health Check for Local Government Councils
Waratah Wynyard Council (WWC) and Circular Head Council (CHC) were experiencing inconsistencies and inefficiencies across their information management systems due to outdated classification schemes, unstructured user access, and limited automation. Avec partnered with both Councils to conduct an Enterprise Content Management (ECM) Health Check, assessing critical areas such as document classification, security, reporting, and system integrations. This assessment provided a clear roadmap for optimising ECM system use, strengthening compliance, and supporting sustainable digital transformation.
Waratah-Wynyard + Circular Head Government's business transformation roadmap
Waratah-Wynyard Council and Circular Head Council partnered with Avec to address common pain points and challenges through a digital transformation strategy. Avec delivered a future state roadmap, enabling both Government to prioritise, plan, and implement necessary changes, resulting in immediate benefits such as cost savings and improved information management.
Transforming project delivery: Avec's Strategic partnership with Makosi
Makosi, a global leader in on-demand audit talent, struggled with internal project delivery amidst rapid growth. Avec provided advisory services, including project prioritisation, establishing an enterprise PMO, and assessing technology. Avec's consultants implemented a functional ePMO and provided assurance for Makosi’s core system, Luna. The result is a robust ePMO that supports Makosi's innovation and service offerings, with Avec as a continued strategic partner.
Transforming payroll operations with automation
Avec was approached by a leading shared services provider facing operational challenges within its payroll department, including complex administrative tasks, high error rates, and time-consuming manual processes for employee transfers. Find out below what the Avec team was able to achieve with their solutions.
Transforming insurance claims management
Our client, a leading insurance provider, approached the Avec team to overhaul their claims management process. The key challenge was to streamline claims operations, ranging from claim reporting and initial documentation to settlement and payment processing, while enhancing customer experience, reducing costs, and minimising fraud. Avec’s goal was to design necessary claims capabilities across processes, people, and technology to meet and exceed customer expectations. This involved optimising the entire operation through well-established methodologies such as Six Sigma, Total Quality Management (TQM), and Kanban, while also exploring opportunities for automation and digitalisation.
Streamlining sales reporting for Assetlink
Avec successfully addressed Assetlink's challenges with time-consuming and inaccurate sales reporting processes by implementing a fixed-price, short-duration engagement. This involved transferring reporting responsibilities to Avec and subsequently automating the reports, significantly reducing manual involvement. The project delivered substantial benefits, including robust revenue generation, significant time savings for senior executives, improved data accuracy and validity, and the creation of new reports and updates to existing ones, expanding the scope of actionable insights for Assetlink
Streamlining IT operations and automation for a major airline
A major airline engaged Avec to streamline IT operations and automate processes for enhanced efficiency. Avec managed steady-state operations, cloud migration, remediation of production automations, PI clean-up, business reengagement, and conducted a UiPath program health check. Avec's expertise led to successful process remediation, cloud migration, and improved operational automation efficiency, solidifying its position as a reliable partner for the airline.